SUPPORT AND MAINTENANCE POLICY
SIVAR S.A.S. commits to providing support to the Client under the following terms:
Service Times
For support requests and incident handling, send an email with the subject: Support Request “BIIMHUB” to soporte@biimhub.com. According to the severity of the incident, SIVAR S.A.S. will perform a prior analysis and inform the client of the assigned priority level as follows:
